Cancellation policy
At Beechworth Coffee Roasters, we roast to order each week to make sure your coffee is always fresh. Because of this, we have specific cancellation guidelines for different purchase types.
1. One-Off Purchases
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You can cancel or change a one-off order until we roast it, usually on a Monday. Email us at support@beechworth.coffee as soon as you can.
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Once roasting has begun, cancellations and changes are no longer possible.
2. Subscriptions (if applicable)
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You can pause, cancel, or change your subscription anytime through your account.
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Your subscription renews on its own date, shown in your account. Make any changes before then to skip or change that delivery.
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Each renewal goes into our next roast and is posted the day it's roasted. Once it has been roasted, that order can't be cancelled.
3. Wholesale Accounts (if applicable)
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Wholesale orders are subject to agreed-upon terms between Beechworth Coffee Roasters and the account holder.
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Cancellation requests must be made in writing before the scheduled roast date.
4. Refunds on Cancelled Orders
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If you cancel before we roast your order, we'll issue a full refund to your original payment method.
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If you cancel after roasting has begun, unfortunately we cannot provide a refund due to the perishable nature of coffee.
