Refund policy

At Beechworth Coffee Roasters, we want you to be completely happy with your coffee. Because our beans are roasted fresh to order, we generally cannot accept returns for change of mind. However, we’ll always honour our obligations under Australian Consumer Law.

1. Change of Mind

  • As coffee is a perishable product, we cannot accept returns or offer refunds if you simply change your mind, order the wrong product, or no longer want your purchase.

2. Damaged, Incorrect or Faulty Products

We take great care in roasting, packing and shipping your order. If your order arrives:

  • Damaged in transit, 

  • Incorrect (wrong product sent), or

  • Faulty (quality issue with the beans),

please contact us within 7 days of receiving your order.

We may ask for a photo of the product and packaging to help us resolve the issue quickly.

3. Remedies

Depending on the situation, we will:

  • Send you a replacement at no extra cost, or

  • Offer a full or partial refund.

Refunds will be processed back to your original payment method.

4. Non-Returnable Items

For health and safety reasons, we cannot accept returns of:

  • Opened coffee bags

  • Brewed coffee

  • Gift cards or digital products

5. How to Request a Refund or Replacement

To start a return or refund request, please email us with:

  • Your order number

  • A description of the issue

  • Supporting photos (if applicable)

We’ll get back to you as soon as possible to sort it out.

6. Consumer Guarantees

Nothing in this policy excludes or limits your rights under the Australian Consumer Law. You are entitled to a replacement or refund for a major problem, and to have goods repaired or replaced if they fail to be of acceptable quality.