Shipping policy
At Beechworth Coffee Roasters, we roast fresh to order each week to make sure your coffee reaches you in peak condition.
1. Roasting and Dispatch
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We roast to order, usually on Mondays.
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Orders placed by Sunday midnight (Melbourne time) usually go into that Monday's roast and are posted the same day.
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Now and then we roast on a different day, if we're away or have extra orders.
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We aim to post every order within 7 days, and if yours will take longer, we'll email you.
2. Shipping Methods and Costs
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We ship Australia-wide using trusted carriers such as Australia Post or courier services.
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Shipping costs are calculated at checkout based on your order size and delivery location.
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We occasionally offer free shipping promotions – these will be clearly advertised on our website.
3. Delivery Times
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Standard delivery within Australia usually takes 2–7 business days after dispatch, depending on your location.
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Regional and remote areas may take longer.
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Please note: once we hand your order to the carrier, delivery times are outside our control.
4. Tracking
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You will receive a shipping confirmation email with tracking details once your order has been dispatched.
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If you do not receive tracking information, please check your spam folder or contact us at support@beechworth.coffee.
5. Delays
While we do our best to ensure timely delivery, occasional delays can occur due to factors beyond our control (e.g. postal delays, public holidays, weather events). We appreciate your patience in these cases.
6. Risk of Loss
Ownership and risk of your order passes to you once it has been handed over to the shipping carrier.
